Overview

By placing an order for a fursuit commission with us, you fully agree to all the terms and conditions outlined below, which are created to ensure a clear, professional, and smooth process for both you as the client and us as the creators, while also protecting the time, effort, and resources invested into each custom project.

Payment & Payment Plans

We are pleased to offer flexible payment plans to make the commissioning process more convenient; however, all payment schedules must be agreed upon before the project begins, and once the first installment is received, your slot will be reserved and the work will officially start, while it is important to understand that the final fursuit will only be delivered or shipped after the full payment has been completed, and any delays in payment from the client’s side may result in delays in production or, in some cases, temporary suspension of the project until payments are resumed.

Pricing & Additional Charges

The price quoted for your commission strictly covers the design and production of the fursuit only, and it is clearly stated that delivery or shipping charges are not included in the initial quote, as these charges will be calculated separately based on your location and shipping method, and unless explicitly confirmed by our team in writing, we do not offer free delivery under any circumstances.Once the package has been shipped and tracking information has been provided, responsibility for shipping delays, loss, theft, or damage caused by the courier transfers to the client. Shipping insurance will only be included if explicitly stated in writing or purchased separately by the client.Customs duties, VAT, import taxes, and brokerage fees are solely the responsibility of the client.

Order Process

In order to begin the commission smoothly, the client is required to provide clear and accurate reference images, character details, and measurements. Throughout the process, we may share updates such as line art, design previews, or work-in-progress images, where your approval may be required before proceeding to the next stage to ensure that the final result aligns with your expectations. Please note that we do not take any responsibility for sizing or measurements. The fursuit will be made according to the measurements provided by the client. If the final product is smaller or larger than expected, it is the responsibility of the client, as we manufacture strictly based on the measurements supplied. Accordingly, the client cannot request a refund based on size discrepancies.

Revisions & Changes

While we do allow minor revisions during the early stages of the project, such as during the reference sheet or concept phase, any major changes requested after the production has already begun may either result in additional charges or may not be accepted at all depending on how far along the project is, since such changes can significantly affect time, materials, and overall workflow.

Cancellation & Refund Policy

Please note that once the commission process has started and any form of payment has been made, all payments become strictly non-refundable, and if the client decides to cancel the order at any stage during the process, no refund will be provided as we have already invested time, effort, and materials into the creation of your custom fursuit.By submitting payment, the client agrees not to initiate payment disputes, chargebacks, or reversals for work already completed, custom materials purchased, or services rendered. Any fraudulent chargeback attempts may result in legal action and recovery of associated fees.

Production Timeline

An estimated timeline for completion will be shared at the beginning of the project; however, the client understands and agrees that timelines may vary depending on the complexity of the design, our current workload or queue, and the speed of communication or approvals from the client’s side, and while we always strive to meet deadlines, delays may occasionally occur, in which case we will keep you informed.

Delivery

The final fursuit will only be shipped once the full payment has been successfully completed and any required final approvals have been received, and while we will ensure proper packaging and handling, we are not responsible for delays caused by courier services, nor are we responsible for any customs duties, taxes, or import fees that may apply in your country.Customers should not raise concerns if their commission is aligned to a warehouse in the UK, Karachi,Pakistan or Casper, Wyoming. As we operate worldwide and handle a large number of commissions, production is scheduled based on the availability of our team, not the customer’s location. This ensures that all orders are completed efficiently, and it is not necessary for the work to be performed in a location near the customer.

Client Responsibilities

The client is responsible for providing accurate measurements, correct shipping details, and clear communication throughout the process, and any issues arising due to incorrect information provided by the client will not be considered our responsibility.

Quality & Expectations

As each fursuit is entirely handmade and customized, slight variations may naturally occur; however, we always aim to match the approved design as closely as possible while maintaining high-quality craftsmanship.Please note that once the fursuit is delivered, the client cannot request a refund for any reason, including if it does not meet personal expectations or preferences. All aspects of the fursuit are produced according to the client’s references, measurements, and design confirmations at every stage of production, and we are not responsible for any refund once the product has been shipped and received.

Fur Color Variation 

Please note that there may be slight differences in the fur color due to lighting conditions in pictures and videos. This is why we provide product pictures and close-up videos whenever they are available in our stock.In some cases, specific fur colors may not be available in our current stock, and we may need to source them from our vendors. During this process, we may not be able to share close-up pictures or videos because of our agreements and SOPs with the vendors.Once the order is placed and the furs are received, which may take approximately 15–25 business days, we will then be able to share close-up pictures and videos of the material. This additional sourcing process will not cost any extra charges to the client.The client agrees to these terms and acknowledges that the above-mentioned processing time will not be considered a valid reason for cancellation or refund requests.We will provide the closest and best possible color match available. However, if the client decides they do not want the selected or provided color after the order process has started, it will be considered a cancellation from the client’s side, and no refund will be provided in such a scenario.Any unused fur material remaining after project completion may be retained and used by us for future projects.

Communication

All communication regarding the commission should be conducted through the agreed platforms such as email or Discord, and we expect respectful, clear, and timely communication to ensure a smooth workflow; however, if the client becomes unresponsive and does not reply to our messages on any platform for a period of approximately 10–15 days without prior notice or explanation, we reserve the right to temporarily stop or pause the commission process until communication is re-established, and any resulting delays will not be our responsibility.

Agreement

By placing an order, submitting payment, sending measurements or references, or continuing with the commission process in any form, the client confirms that they have read, understood, and agreed to all Terms & Conditions published on our official website at the time of purchase.It is the client’s responsibility to review these Terms & Conditions before making any payment or proceeding with the commission. Failure to read the Terms & Conditions does not invalidate or void the agreement.Any payment made toward a commission constitutes full acceptance of these Terms & Conditions and forms a binding agreement between the client and our team.

If you have any questions or need clarification regarding any part of these terms, please feel free to contact our team, and we will be happy to assist you.