Overview

By placing an order for a fursuit commission with us, you fully agree to all the terms and conditions outlined below, which are created to ensure a clear, professional, and smooth process for both you as the client and us as the creators, while also protecting the time, effort, and resources invested into each custom project.

Payment & Payment Plans

We are pleased to offer flexible payment plans to make the commissioning process more convenient; however, all payment schedules must be agreed upon before the project begins, and once the first installment is received, your slot will be reserved and the work will officially start, while it is important to understand that the final fursuit will only be delivered or shipped after the full payment has been completed, and any delays in payment from the client’s side may result in delays in production or, in some cases, temporary suspension of the project until payments are resumed.

Pricing & Additional Charges

The price quoted for your commission strictly covers the design and production of the fursuit only, and it is clearly stated that delivery or shipping charges are not included in the initial quote, as these charges will be calculated separately based on your location and shipping method, and unless explicitly confirmed by our team in writing, we do not offer free delivery under any circumstances.

Order Process

In order to begin the commission smoothly, the client is required to provide clear and accurate reference images, character details, and measurements, and throughout the process we may share updates such as line art, design previews, or work-in-progress images, where your approval may be required before proceeding to the next stage to ensure that the final result aligns with your expectations.

Revisions & Changes

While we do allow minor revisions during the early stages of the project, such as during the reference sheet or concept phase, any major changes requested after the production has already begun may either result in additional charges or may not be accepted at all depending on how far along the project is, since such changes can significantly affect time, materials, and overall workflow.

Cancellation & Refund Policy

Please note that once the commission process has started and any form of payment has been made, all payments become strictly non-refundable, and if the client decides to cancel the order at any stage during the process, no refund will be provided as we have already invested time, effort, and materials into the creation of your custom fursuit.

Production Timeline

An estimated timeline for completion will be shared at the beginning of the project; however, the client understands and agrees that timelines may vary depending on the complexity of the design, our current workload or queue, and the speed of communication or approvals from the client’s side, and while we always strive to meet deadlines, delays may occasionally occur, in which case we will keep you informed.

Delivery

The final fursuit will only be shipped once the full payment has been successfully completed and any required final approvals have been received, and while we will ensure proper packaging and handling, we are not responsible for delays caused by courier services, nor are we responsible for any customs duties, taxes, or import fees that may apply in your country.

Client Responsibilities

The client is responsible for providing accurate measurements, correct shipping details, and clear communication throughout the process, and any issues arising due to incorrect information provided by the client will not be considered our responsibility.

Quality & Expectations

As each fursuit is entirely handmade and customized, slight variations may naturally occur; however, we always aim to match the approved design as closely as possible while maintaining high-quality craftsmanship.

Communication

All communication regarding the commission should be conducted through the agreed platforms such as email or Discord, and we expect respectful, clear, and timely communication to ensure a smooth workflow; however, if the client becomes unresponsive and does not reply to our messages on any platform for a period of approximately 10–15 days without prior notice or explanation, we reserve the right to temporarily stop or pause the commission process until communication is re-established, and any resulting delays will not be our responsibility.

Agreement
By proceeding with your order and making any form of payment, you confirm that you have read, understood, and agreed to all the terms and conditions stated above, and you acknowledge that these terms are binding throughout the entire commission process.

If you have any questions or need clarification regarding any part of these terms, please feel free to contact our team, and we will be happy to assist you.